Question 1

What is Live IMPEX?

Accepted Answer

Live IMPEX is a web-based, on-demand customs management solution. It manages all the customs clearing operations. With Live IMPEX you can submit Bills of Entry and Shipping Bills online as well as print manual documents. It also facilitates the generation of all standard forms, reports and letters.

Question 2

How do I subscribe to Live Impex?

Accepted Answer

You can choose from the various plans, as per your business needs. For subscription please register with us. Your account will be activated after the payment has been duly processed.

Question 3

Can I use it from the office as well as from home?

Accepted Answer

Live IMPEX is web based solution that can be used from anywhere and at anytime with a web browser.

Question 4

What are the charges?

Accepted Answer

You can select a plan that is suitable for your business. For enquiry related to pricing of the various plans please click here.(https://business1361.wixsite.com/my-site-32/contact)

Question 5

How many Branches can I create?

Accepted Answer

You can create any number of branches depending on the type of plan chosen. More branches can be added as and when required on payment of the charges applicable.

Question 6

How many users can I add?

Accepted Answer

You can create any number of users depending on the type of plan chosen. More users can be added as and when required on payment of the charges applicable.

Question 7

Is my data secured?

Accepted Answer

The data is protected with an authorization process and can only be accessed through a secure login by authorized users.

Question 8

What happens to my data if I do not renew my subscription?

Accepted Answer

The data will remain for six months after the end of the subscription period and will then be subsequently deleted if you do not renew the account within the stipulated period.

Question 9

Can I file Bills of entry and Shipping bills online?

Accepted Answer

Live IMPEX is a complete customs management solution with which you can file the documents online via ICEGATE.

Question 10

What about the messages received from ICEGATE?

Accepted Answer

All the messages can be read back into the system using ICEGATE Communicator, a unique ICEGATE message managing tool. Messages can also be printed or emailed.

Question 11

Will I be able to print manual documents?

Accepted Answer

Live IMPEX facilitates the printing of manual Bills of Entry, Shipping Bills, EDI Annexure, Checklist and other standard forms.

Question 12

What will be the frequency of software & regulations updates?

Accepted Answer

Live IMPEX is always updated.

Question 13

Will I be able to exchange data with Live IMPEX

Accepted Answer

Live IMPEX allows seamless interchange of data for Live IMPEX, Live IMPEX PRO and Logi-Sys users. Data can be exchanged using the SJD format available in Live IMPEX, Live IMPEX PRO and Logi-Sys.

Question 14

How do I provide the tracking facility to my customers?

Accepted Answer

Live IMPEX has an inbuilt online tracking system. Tracking can be enabled for your customers using the Universal Consignment Tracker with the help of the Live IMPEX reference number.

Question 15

Will I be able to provide Daily Status Reports (DSR) to my clients?

Accepted Answer

Live IMPEX allows the Daily Status Report to be emailed directly from the system.

Question 16

Can I keep my customers updated?

Accepted Answer

Live IMPEX has an inbuilt alerts and notification system. Hence clients can be continuously updated using SMS and emails.

Question 17

Does Live Impex handle clearing of all modes of transport?

Accepted Answer

Live IMPEX processes clearing for all modes of transports like Air, Sea, and Land consignments.

Question 18

Are the various EXIM schemes covered?

Accepted Answer

Live IMPEX is a comprehensive solution which covers all the EXIM schemes.

Question 19

Will training be provided for users?

Accepted Answer

Live IMPEX is plug-n-play solution which is very simple to use, thus it does not require any training. However, if necessary you can avail of paid training sessions.

Question 20

What kind of after sales service will be provided?

Accepted Answer

Online support will be provided to resolve any issues that crop up. Currently the service is provided from 10.00 am to 7.00 pm, but it will be provided 24 hours a day in the near future.

FAQs